RETURNS

We want you to be 100% happy with your purchase, however we understand that from time to time you might wish to return something and so we aim to keep our returns policy as straightforward as possible.

In the first instance, we would advise you to unpack your purchases carefully and inspect them to ensure you are happy before disposing of packaging. Failure to do so may result in us being unable to offer a refund or exchange as products must be returned to us in a saleable condition.

If your order arrives damaged or broken, please contact us ASAP at hello@sophiemagern.com with your order number so that we can discuss a replacement, refund or exchange. Again, in this instance, please retain all the original packaging.

Please note that used or customer damaged items cannot be returned or exchanged.

Please be aware that there will be a cost associated with us sending out an item in return for your exchange which will be payable by you. Once payment is received, the new item will be shipped immediately.

If you wish to return your item and receive a full refund, items must be returned to Sophie Magern within 14 days from the day they were received by you, in original, saleable condition. Sophie Magern reserves the right not to refund goods that are returned to us in less than perfect condition.  We also reserve the right not to refund an item which is returned to us outside the 14 day returns period. Please contact hello@sophiemagern.com with your order number to make a return. 

For all items, except where the item is deemed faulty, you will be required to arrange and pay for the return of the product(s) to us.

We would strongly advise customers to get proof of postage, send items via registered post and have adequate insurance to cover the cost of items being returned to us, especially when returning valuable items.

Sophie Magern cannot accept responsibility for items that are lost or damaged in return transit to us.

Please be aware that when items are sent out via private courier, we would expect for them to be returned to us in the same way, a cost which you are liable for so please bear this in mind and ensure you are happy with such items before ordering.

Please note refunds to debit or credit cards normally clear within ten days. Refunds to PayPal can take up to 30 days and are subject to PayPal refund regulations.

Sophie Magern cannot be held responsible for any interest charges made by your credit card company whilst waiting for returns to be refunded to your card.

Sophie Magern will refund all orders, including those placed overseas, in Sterling and as such, cannot be held liable for any fluctuations in exchange rates and consequent loss of currency as a result.

Sophie Magern is in no way liable for any customs charges made in recipients countries either when goods are being sent out from here or returned to us. The customer is completely responsible for these charges in all instances.